Refund Policy

All sales are final

Because every item is made to order, all sales are final. We do not accept returns or exchanges for wrong size, change of mind, or personal preference. Please check the product description and size information before ordering.

Misprinted, damaged, or defective items

If your item arrives misprinted, damaged, or defective, or you received the wrong item, email us at stevendouglasbusiness@hotmail.com within 30 days of delivery. Include your order number and a clear photo of the problem. Once we confirm the issue, we will send a replacement or issue a refund to your original payment method, at no extra cost to you. You will not need to return the item unless we ask.

Cancellations

Orders go into production quickly. If you need to cancel, email us as soon as possible. We can only cancel orders that have not yet entered production.

Refund timing

Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take 5 to 10 business days for the refund to appear.

Last updated: October 17, 2026